Returns and cancellations

[Regarding Returns and Exchanges] 

We only accept returns if the product is defective or if it was delivered incorrectly. 

We regret that we cannot accept cancellations after an order has been placed or returns for personal reasons. 

Thank you for your understanding.

Additionally, our store generally deals in one-of-a-kind items. 

As no two items are alike, we are unable to offer exchanges. 

If you wish to return an item, please contact us via our website inquiry form within three days of receiving the item, providing your order number and name.

[Items that cannot be returned or exchanged] 

・If the item has an odor or foreign matter attached (animal hair, other fibers, dust, body cream, cosmetics, etc.) 

・If you contact us more than four days after receiving the item.

・If the shipping date of the item has passed more than five days since we provided you with the return address.

・Sale items, sample items, etc. 

・If we have not received prior notice and are unable to confirm.

・Items that have been used more than once.

・Products that have been washed. 

・Products with tags or price tags that have been removed or lost. 

・Products that are missing parts or accessories.

・Damaged items. 

・Any other items that are determined to show signs of use after being inspected upon arrival at our company. 

We may not be able to accept returns in certain circumstances.

Inquiry response time:：We will respond to inquiries received on weekdays within two business days, excluding weekends and holidays.

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